Welcome to Sport Stride Shop’s FAQ section! We’re here to help answer your questions about our premium discounted athletic footwear, shipping policies, and more. Our goal is to fuel your active lifestyle with fast, reliable service and great deals on quality shoes.
Product Questions
What types of athletic shoes do you offer?
We specialize in discounted premium athletic footwear across multiple categories including:
- Running Shoes
- Hiking Shoes
- Trail Running Shoes
- Tennis Shoes
- Pickleball Shoes
- Training Shoes
- Walking Shoes
- Lifestyle Sneakers
- Kids’ Shoes
- Sandals & Slides
Why are your prices so discounted?
We’ve established direct relationships with manufacturers and buy in bulk, allowing us to pass significant savings on to our customers. Our focus is on providing high-quality athletic footwear at prices that make performance accessible to everyone.
How do I know what size to order?
We recommend checking the manufacturer’s sizing chart for each specific model, as sizing can vary between brands and styles. If you’re between sizes or unsure, we suggest ordering your usual size as most athletic shoes have some flexibility in fit.
Shipping & Delivery
Where do you ship to?
We ship worldwide to most locations (excluding some Asian and remote areas). Whether you’re in North America, Europe, Australia, or elsewhere, we can deliver our discounted premium footwear to your doorstep.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Delivered via DHL or FedEx, typically arrives 10-15 days after shipping. Includes tracking.
- Free Shipping (orders over $50): Delivered via EMS, typically arrives 15-25 days after shipping. Tracking information provided.
How long does order processing take?
Our Anchorage-based team processes most orders within 1-2 business days (excluding weekends and holidays). You’ll receive a shipping notification with tracking information as soon as your package is on its way.
Are there any customs fees for international orders?
While we handle all necessary customs documentation, any customs fees or import duties are the responsibility of the recipient and vary by country. We recommend checking with your local customs office for specific information.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in new, unworn condition with original packaging. Please contact us at [email protected] to initiate a return.
How do I return an item?
Contact our customer service team at [email protected] within 15 days of receiving your order. We’ll provide return instructions and a return address. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method and may take additional time to appear in your account depending on your financial institution.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store complete payment information on our servers.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and may speed up future purchases.
Customer Service
How can I contact customer service?
Our team is happy to help! You can reach us at:
- Email: [email protected]
- Phone: +1 (907) 555-0192
- Mail: 2620 West 33rd Avenue, Anchorage, US 99517
What are your customer service hours?
Our customer service team is available Monday-Friday, 9am-5pm Alaska Time (AKST/AKDT).
Still have questions? Our team of athletic footwear enthusiasts is always ready to help you find the perfect shoes for your active lifestyle at unbeatable prices. Contact us today!