At Sport Stride Shop, we’re committed to helping active individuals and families find quality athletic footwear at discounted prices. Our straightforward shipping and returns policies ensure you can shop with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to customers worldwide (excluding some Asian and remote regions):

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment

Free Shipping – Orders over $50

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

International Shipping

We ship globally except to some Asian and remote regions. Please note:

  • Customers are responsible for any customs fees or import taxes
  • Delivery times may vary based on destination country customs processing

Returns & Exchanges

Our Return Policy

We stand behind our discounted athletic footwear and offer a simple return process if you’re not completely satisfied.

Key Return Details:

  • Return window: 15 days from receipt of order
  • Items must be unused and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase required (order number or receipt)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Sandals & slides that have been worn or tried on without protective footwear socks

All other footwear categories (running shoes, tennis shoes, hiking boots, etc.) are eligible for returns if unworn.

How to Return an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body: Include product name, size, and reason for return/exchange

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Ship Your Return

Package the item securely in its original packaging with the RMA number clearly visible. Ship to:

Sport Stride Shop Returns
2620 West 33rd Avenue
Anchorage, AK 99517
USA

Step 4: Processing Your Return

Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund or exchange.

Refund Information

  • Approved refunds will be processed to your original payment method within 5-10 business days after we receive your return
  • Original shipping fees are non-refundable
  • You are responsible for return shipping costs unless the return is due to our error

Exchanges

We’re happy to exchange your item for a different size or color (subject to availability). Follow the same return process and indicate in your email that you’d like an exchange.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs and any applicable customs fees
  • Mark the package as “Returned Goods” to avoid additional customs charges
  • International refunds may take 2-3 weeks to process after we receive your return

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns or exchanges.

Contact us at:

Thank you for choosing Sport Stride Shop for your athletic footwear needs!